The Art ShopFrequently Asked Questions
How do I order a custom size print?
Just send me the measurement of the longest side.
If you’re wanting something bigger than 800mm (shortest side), the normal shipping costs won’t apply, as the South African Post Office doesn’t accept tubes longer than 1m. In that case, I will quote you on courier rates for delivery.
What materials are used for the prints?
My printers use an archival quality cotton canvas that is then sprayed with a matt protective varnish after printing. Giclee prints come with a standard 40mm border around the image so they can be stretched over a wooden frame, or framed by vacuum sealing them onto board and applying a frame around the image, whichever you choose. It is not necessary or advisable to frame a canvas print with mount board and/or under glass.
Epson Enhanced Matt Archival Paper
This is an archival photographic paper especially designed for art prints. These prints need to be mounted and framed under glass.
In addition, there is the option of very high-end papers such as Innova Art 100% cotton 280gsm and 315gsm, Ilford Rough Fine Art, Fuji Rag and Hahnemuehle. Should you be interested in any of these for your print, please contact me and I will get back to you with a quote.
How do I buy an original painting rather than a print?
If you’d like to commission a painting, you can contact me directly.
Are the prints signed?
Each print is individually signed by me.
What payment methods are available?
PayFast enables South African businesses to accept payments online. They offer easy and secure transfer of money from online buyers to sellers, and the platform can be used by South Africans and international customers alike.
The following payment options are available through Payfast:
- Credit Card (international and South African customers)
- Bitcoin (international and South African customers)
- Instant Electronic Funds Transfer (EFT) (South African customers only)
Just click on the Payfast option when checking out.
Direct Bank Transfer (DBT) and International Bank Transfer (IBT)
Click on the Direct Bank Transfer option when checking out and you will receive bank details in order to send money directly via DBT or IBT. As soon as the funds have reached my account, your order will be processed.
If you’d like to pay me directly using Bitcoin, not a problem – Bitcoin accepted here, just send me an email.
If you’d prefer to use Paypal, please send me an email and I will get a Paypal invoice to you, which you can use to pay via this method. At the moment Paypal does not accept South African Rand, so all Paypal invoices will be in USD at the rate of the day. This is also why Paypal cannot yet be accessed directly from the shop as a payment method.
What about shipping methods and lead times?
Both prints, and original paintings, are shipped rolled in tubes as this has proved, for me, the most cost-effective and safe method.
I use registered airmail via the South African Post Office as my standard international shipping method:
- Between 10 and 15 working days
For South African customers, there are three options at Checkout:
- Postnet to door (5 working days or less)
- Postnet to Postnet (5 working days or less)
- Local pickup, if you would like to collect the print yourself and save on shipping costs. I will also deliver in the area (Howick/Pietermaritizburg) if this is an easier pick up option for you.
- I am very impressed with the service offered by Pargo, which is a local shipping method that delivers to a retail outlet near you. While I can’t offer Pargo “Click and Collect” yet as an option at checkout, I am very happy to use Pargo, if you contact me and let me know you’d prefer this method. I can then invoice you and select this delivery option for you manually.
Courier rates, for door to door overnight delivery in South Africa, or 5 day delivery internationally, are not available in the Shop, but you are welcome to email me directly for quotes should you prefer a courier option.
The prices in The Art Shop are for shipping to your nearest main centre or postal collection point, unless you have chosen the Postnet door to door option or emailed me directly for international courier rates.
It takes approximately 10 working days for delivery of the print from my printer to me, so to work out the total lead time of your order, add 10 days to the lead time shown above for the shipping option of your choice. This is how long your order should take to reach you from the time payment is received.
Should your print arrive damage or not at all, please advise me immediately and provide me with whatever evidence you can to clarify the nature of the damage or non-arrival. If it is found that I or my agents were at fault, your print will be replaced at no extra cost.
Buying art online can be a little nerve-wracking, so if your print arrives and it is not what you had hoped, please let me know within 7 days of receipt.
Once you have shipped it back to me, as it was shipped to you, with the the return shipping costs being for your account, you will be reimbursed the purchase price of the print, excluding the cost of shipping.